Cancellation & Refund Policy

  • Article 1 (Purpose)

    This policy aims to stipulate the procedures for reservation cancellations and refunds for services provided by Car Trinity (hereinafter referred to as "the Company") in order to protect customer rights and ensure fair transactions.

  • Article 2 (Scope of Application)

    This policy applies to all services provided by the Company, including airport transfers, golf course transfers, and custom travel services.

  • Article 3 (Reservation Cancellation and Change Procedures)

    • ➀ Customers may cancel or modify their reservations before using the service.
    • ➁ Cancellations or changes must be submitted through the Company’s customer support center, and cancellation fees may apply depending on the time of the request.
    • ➂ Cancellation or change requests must be submitted at least 24 hours before the scheduled service start time.

  • Article 4 (Cancellation Fees)

    • ➀ If the cancellation is made more than 24 hours before the service start time, no cancellation fee will be charged, and a full refund will be issued.
    • ➁ If the cancellation is made within 24 hours of the service start time, 50% of the total payment will be charged as a cancellation fee, and the remaining amount will be refunded.
    • ➂ If the cancellation is made within 12 hours of the service start time, no refund will be provided.
    • ➃ No refund will be issued if the service is disrupted due to customer negligence.

  • Article 5 (Refund Procedures)

    • ➀ Refund requests must be submitted along with the cancellation request, and the Company will process the refund within 7 business days of receiving the request.
    • ➁ Refunds will be made through the original payment method, and the refund period may vary depending on the payment method.
    • ➂ Refunds cannot be made using any other method, and refunds to accounts under different names are not allowed.

  • Article 6 (Exceptions)

    • ➀ If the service is canceled due to force majeure events such as natural disasters or national emergencies, a full refund will be issued to the customer.
    • ➁ If the service is not provided due to the Company’s fault, the customer will also receive a full refund.

  • Article 7 (Customer Responsibility)

    • ➀ Customers must provide accurate information when making a reservation, and the Company is not responsible for issues caused by incorrect information.
    • ➁ The service will proceed based on the information provided by the customer, and any issues that arise during the service are the responsibility of the customer.

  • Article 8 (Other Provisions)

    • ➀ Matters not specified in this policy will be governed by applicable laws and the Company's terms of service.
    • ➁ The Company reserves the right to amend this policy with prior notice to the customer, and the revised policy will take effect from the date of the notice.